Thank you for shopping with us! We aim to provide the best possible shipping experience for all of our customers. Please read through our shipping policies carefully to ensure a smooth delivery process.

Order Processing

• Orders are processed within 1-2 business days, excluding weekends and holidays.
• Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

• We offer various shipping options at checkout. Delivery times vary depending on the selected method and your location.
• Shipping costs are calculated based on the weight, dimensions, and destination of your order.

Signature Requirement

• For any orders totaling $300 USD or more, a signature will be required upon delivery. This ensures that your valuable items are safely delivered and accounted for.
• Please ensure someone is available to sign for the package at the delivery address, or contact the courier to arrange an alternative option if necessary.

Stolen or Lost Packages

• Once an item has been marked as delivered by the shipping carrier, we are no longer responsible for any lost, stolen, or misplaced packages.
• We recommend that you provide a secure location for your deliveries, or opt for delivery to a work address or P.O. box if you're concerned about package safety.
• If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly to resolve the issue.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 10 days of delivery, and we will work to resolve the issue promptly.

For any additional questions, feel free to reach out to our customer service team at support@orioncaraudio.com.