We strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your product, our refund policy is designed to make the return process as simple as possible.

1. Refund Eligibility

• Refunds are only available for products that are returned within 30 days of the purchase date.
• To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging.
• Digital products, gift cards, and any items marked as "final sale" are non-refundable.

2. Return Process

• To initiate a return, please contact our customer service team at support@orioncaraudio.com or (786)464-0247 with your order number and reason for return.
• Once your return is approved, we will provide you with a return shipping label. Please pack the item securely and include all original packaging and documentation.
• Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

3. Refund Process

• Once we receive your returned item, it will be inspected. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• If the return is rejected due to the condition of the item, we will notify you via email.

4. Exchanges

• If you received a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for an exchange at no additional cost to you.

5. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@orioncaraudio.com or (786)464-0247.

7. Contact Us
If you have any questions about our refund policy, please contact our customer service team at support@orioncaraudio.com or (786)464-0247.