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Warranty Policy

PLEASE NOTE THAT THE WARRANTY POLICY PROVIDED BY ORION IS SUBJECT TO CERTAIN RESTRICTIONS, EXCLUSIONS, AND OTHER VARIATIONS FROM STATE TO STATE, TERRITORY, OR AS MANDATED BY YOUR STATE.

​Orion products are manufactured with the highest quality components and some of the most advanced technology available.

 ONE(1)YEAR LIMITED WARRANTY from the original purchase date.

​ Warranty Coverage: This warranty covers manufacturer defects only. 

The warranty is applicable to the original purchaser, and is non-transferable. This warranty specifically covers woofer & tweeter defects only (excluding Burnt-out Voice Coils). You must provide a receipt from an Authorized Orion Dealer that shows the location of purchase, price paid, and date of purchase.

​ (Products purchased by consumers from an Authorized Orion Dealer outside the United States are covered only by the Distributor of that specific country and are not covered by Orion). You may inquire with Orion to determine the corresponding authorized distributor in your country.

Notes:  Complete subwoofer enclosures (Orion will replace defective subwoofers, and tweeters if it is determined that failure was due in part by the manufacturer’s defect. Do not send the entire enclosure, unless the enclosure is defective itself. You must receive prior written authorization and an RA# before sending in any complete enclosure).

ORION DOES NOT WARRANTY ANY PRODUCTS PURCHASED FROM AN UNAUTHORIZED INTERNET SELLER. You can visit orioncaraudio.com to see a current list of Authorized Orion Retailers.

ORION WARRANTY DOES NOT COVER THE FOLLOWING:

​

  • Damage caused by abuse, misuse, accident, water / flood, or theft
  • Damage caused by improper installation
  • Any cost or expense related to removal or re-installation
  • Any unauthorized services
  • Any product that has the serial number removed, altered, or defaced
  • Subsequent damage to any other components
  • Pinched, cut, or stripped wires / terminals
  • Any product that is new, and/or found to be in working condition
  • Burned Out Voice Coils caused by Neglectful Operation
  • L.E.D. indicators on electronics (Orion will only replace
  • L.E.D.(s) found to be defective at the time of purchase).

​If you are having problems with your system, we recommend you check the product carefully and thoroughly to confirm that the product truly has a manufacturer defect; as opposed to abuse, or other components in the system causing the failure. This might include having an Authorized Orion Dealer look at the product to confirm the source of the problem. Any product

found to have a manufacturer defect will be replaced with a new piece of the same or similar model, or repaired at the discretion of Orion. Any product found to have no manufacturer defect will be returned to the sender at their cost. You must acquire a Return Authorization Number (RA#) prior to returning ANY product to Orion. That Return Authorization Number (RA#) must

be prominently and clearly marked on the outside of the shipping carton, or product delivery will be refused (no exceptions will be made). Please note: All shipping and handling (to and from) charges will be the sole responsibility of the consumer. Please record and keep your Return Authorization Number (RA#) in the event that further communication is required.

Charges and fees:
You are responsible for return shipping and missing parts. Orion will be responsible for shipping the product back to you.

For any additional questions please contact Customer Service via email or phone as noted above.

orion

FAQ

You may have some of these questions!

Orion has returned in 2024 with a clear mission: to revive American-made Car Audio and reintroduce the Original Orion experience. Our resurgence embodies the fusion of tradition and innovation, where excellence is not just a goal, but a way of life.
Orion is owned by a dedicated group of private American-based investors who are passionate about fostering the growth of American-made car audio. Bill Turner, the Vice President of Dealer Success, has been chosen by Orion's board of directors to lead these efforts and report directly to the investors.
The industry legend Bill Turner, who shares a profound devotion for Orion, has spearheaded the revival of the brand. With decades of experience selling Orion's products to installers, retailers, and mobile enthusiasts, Bill is reuniting the talented individuals who played a crucial role in Orion's success. This includes Mark Busier as the VP of Engineering for U.S. production and Jack Cali as the VP of Chaos.
To ensure timely shipments to our U.S.-based retailers, we have established two facilities: one in California and one in Florida. In addition, Orion Industries, located in Phoenix, Arizona, focuses on manufacturing our U.S.-based products.
Bill Turner's primary responsibilities at Orion are twofold: to revitalize American-made car audio and to foster Orion family support for independent specialty retailers.
Many things have changed since Orion was established 1984, the biggest being the internet, which must be addressed. Our simple online policy allows all our retailers to play equally. There are no Amazon sales. Orion Car Audio maintains its own Amazon store, allowing us to set fair pricing for retailers and consumers to shop and research. Authorized resellers can then sell and promote Orion on any other online platform or medium if they abide by our unilateral pricing policy. We aim to return profits, passion, and a full line of products to independent specialty retailers. We will only offer our U.S.-made car audio products to our authorized Orion independent specialty retailers. All U.S. products must be purchased and delivered to consumers via our authorized Orion retailer network.
Orion's vision is to resurrect the spirit of the old Orion. We want to go beyond offering U.S.-made products and develop a symbiotic relationship with our dealers—treating them as part of our family once again. Those familiar with the early days of Orion understand the commitment to building strong dealer relationships, and we are determined to support their growth. We invite retailers to test our commitment by engaging in our free 60-day trial. Contact family@orioncaraudio.com today and take us for a test ride.
We are “Proud to be Loud” and have great respect for our Orion car audio competitors. That's why we prioritized bringing back the highly-requested Orion NT series amplifiers, which are exclusively produced in Phoenix, Arizona, by Orion Industries—just like they were originally in the 1990s. Designed by Mark Busier during that era, Mark, now our VP of Engineering for U.S. production, has reinvigorated the Orion NT series in 2024. Mark's next venture is kickstarting U.S. production for our HCCA series, followed by an expansion across the majority of Orion series over time, catering to both entry-level and competition-level needs.
We understand that geography may not have been everyone's strong suit in high school, especially if your head was under a dashboard instead. However, when the pandemic struck and trade restrictions and product shortages became concerns, we woke up and adapted. Orion products are manufactured in either the U.S. or South Korea, both being free capitalist societies. This carefully selected manufacturing location allows us to ensure a consistent and uninterrupted supply of Orion products to our valued retailers while maintaining the highest quality standards.
We are currently assembling the Original Orion family once again, and if you share our passion for Orion, we would love to speak with you. Please reach out to us at family@OrionCarAudio.com.
Yes, we are providing independent retailers the opportunity to purchase through their existing channels or directly from Orion Car Audio. For a list of distributors and regional sales representatives in your area or if you are interested in joining us, please contact us at family@OrionCarAudio.com. From customers to competitors, and every retailer in between, if you have a question hit us up at family@OrionCarAudio.com