PLEASE NOTE THAT THE WARRANTY POLICY PROVIDED BY ORION IS SUBJECT TO CERTAIN RESTRICTIONS, EXCLUSIONS, AND OTHER VARIATIONS FROM STATE TO STATE, TERRITORY, OR AS MANDATED BY YOUR STATE.
Orion products are manufactured with the highest quality components and some of the most advanced technology available.
ONE(1)YEAR LIMITED WARRANTY from the original purchase date.
Warranty Coverage: This warranty covers manufacturer defects only.
The warranty is applicable to the original purchaser, and is non-transferable. This warranty specifically covers woofer & tweeter defects only (excluding Burnt-out Voice Coils). You must provide a receipt from an Authorized Orion Dealer that shows the location of purchase, price paid, and date of purchase.
(Products purchased by consumers from an Authorized Orion Dealer outside the United States are covered only by the Distributor of that specific country and are not covered by Orion). You may inquire with Orion to determine the corresponding authorized distributor in your country.
Notes: Complete subwoofer enclosures (Orion will replace defective subwoofers, and tweeters if it is determined that failure was due in part by the manufacturer’s defect. Do not send the entire enclosure, unless the enclosure is defective itself. You must receive prior written authorization and an RA# before sending in any complete enclosure).
ORION DOES NOT WARRANTY ANY PRODUCTS PURCHASED FROM AN UNAUTHORIZED INTERNET SELLER. You can visit orioncaraudio.com to see a current list of Authorized Orion Retailers.
ORION WARRANTY DOES NOT COVER THE FOLLOWING:
- Damage caused by abuse, misuse, accident, water / flood, or theft
- Damage caused by improper installation
- Any cost or expense related to removal or re-installation
- Any unauthorized services
- Any product that has the serial number removed, altered, or defaced
- Subsequent damage to any other components
- Pinched, cut, or stripped wires / terminals
- Any product that is new, and/or found to be in working condition
- Burned Out Voice Coils caused by Neglectful Operation
- L.E.D. indicators on electronics (Orion will only replace
- L.E.D.(s) found to be defective at the time of purchase).
If you are having problems with your system, we recommend you check the product carefully and thoroughly to confirm that the product truly has a manufacturer defect; as opposed to abuse, or other components in the system causing the failure. This might include having an Authorized Orion Dealer look at the product to confirm the source of the problem. Any product
found to have a manufacturer defect will be replaced with a new piece of the same or similar model, or repaired at the discretion of Orion. Any product found to have no manufacturer defect will be returned to the sender at their cost. You must acquire a Return Authorization Number (RA#) prior to returning ANY product to Orion. That Return Authorization Number (RA#) must
be prominently and clearly marked on the outside of the shipping carton, or product delivery will be refused (no exceptions will be made). Please note: All shipping and handling (to and from) charges will be the sole responsibility of the consumer. Please record and keep your Return Authorization Number (RA#) in the event that further communication is required.
Charges and fees:
You are responsible for return shipping and missing parts. Orion will be responsible for shipping the product back to you.
For any additional questions please contact Customer Service via email or phone as noted above.